FAQ

Cloud Based Phone System:

• Service providers are experts who are better equipped than you to implement a solution.
• Some Cloud options are not cost-effective when deployed on a large scale.

On Premise Phone System:

• You can do what you want with your equipment, but with great power comes great responsibility, remember?
• In contrast to your service provider, you may lack enough internal resources or the budget to make highly customized changes.

Cloud Based Phone System:

• Your service provider handles the software updates and maintenance processes for you.
• You gain the ability to allocate your IT resources to other revenue-generating tasks.
• Your cloud phone service provider is better equipped, and thus exercises the actual control over your system.

On Premise Phone System:

• You have to handle all software updates and maintenance processes; you have to get it done by your internal IT staff, or outsource the task.
• You need to micromanage all the details by yourself.
• You gain control over every detail.

Cloud Based Phone System:

• Your cloud phone service provider does the work involved in the expansion.
•  Growth or retraction is not a hassle.
• You always have an updated system as software updates happen automatically.

On Premise Phone System:

• You have complete control in terms of expansion.
• Every expansion increases the complexity of the system.

Cloud Based Phone System:

• Setup cost of cloud phone service is low
• There are no maintenance costs at the business owner’s end.
• (OpEX)Operational expenditure is applicable.
• Potentially higher ongoing service.

On Premise Phone System:

• Setup cost of cloud phone service is low
• There are no maintenance costs at the business owner’s end.
• (OpEX)Operational expenditure is applicable.
• Potentially higher ongoing service.

You will find the same features in both the phone systems, some of them are-

• Call control
• Call management
• Voicemail
• Messaging
• Web-based management
• Call training
• Analytics

Cloud based phone systems are office phone systems that are not physically present in your premises. They are Phone systems where your phones connect through your Internet connection to a third-party, i.e., a service provider that maintains the equipment at an off-site ‘cloud’ data center.

On-premise phone systems are business phone systems that are present on the premises. The hardware in these systems is kept on-site in your server closet.